Terms of service
1. Introduction and Acceptance of Terms
By accessing and using our website www.luxeloom.io, you agree to be bound by the following terms and conditions (the "Terms of Service" or "ToS"). These terms govern your access to and use of LuxeLoom's website, services, and products.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you must not use our website or services. By using our website, you represent and warrant that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
This website is operated by LuxeLoom, a brand of TTC Solutions LLC which is legally operating in the US and other regions. Throughout the site, the terms “we”, “us” and “our” refer to LuxeLoom. LuxeLoom offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Your use of our website and services is also subject to our Privacy Policy, which covers how we collect, use, share, and store your personal information.
If you have any questions about the Terms of Service or the Privacy Policy, please contact us at www.luxeloom.io/contact.
LuxeLoom reserves the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending, or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms of Service regularly and your continued access or use of our website will mean that you agree to any changes.
2. User Account and Registration
By registering for an account on LuxeLoom, you agree to the following terms regarding user accounts and registration:
Account Creation: To access certain features of our website and make purchases, you may be required to create an account with LuxeLoom. When creating your account, you agree to provide accurate, current, and complete information about yourself as prompted by our registration forms. You also agree to update your information promptly should there be any changes.
Age Restriction: You must be at least 18 years old to create an account on LuxeLoom. By creating an account, you represent and warrant that you are of legal age to form a binding contract and are not a person barred from using LuxeLoom under the laws of the United States or other applicable jurisdictions.
Account Responsibilities: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account or password. You must notify LuxeLoom immediately upon becoming aware of any unauthorized use of your account or any other security breach.
Account Usage: Your account is personal to you and cannot be shared or used by anyone else. You may not create more than one account for yourself, create an account for someone else, or transfer your account to someone else.
Account Termination: LuxeLoom reserves the right to suspend or terminate your account, refuse any and all current or future use of LuxeLoom services, or remove content at our sole discretion, without notice or liability, for any reason, including but not limited to violation of these Terms of Service.
Use of Information: The information you provide during account registration will be used in accordance with our Privacy Policy. Please review the Privacy Policy to understand our practices.
By registering and maintaining an account with LuxeLoom, you agree to comply with these terms. Failure to comply with these terms may result in the suspension or termination of your account and access to LuxeLoom services.
3. Privacy Policy
Your privacy is critically important to us. At LuxeLoom, we have a few fundamental principles:
- We don’t ask for your personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the ongoing operation of one of our services.
This section refers to the Privacy Policy of LuxeLoom, which outlines our practices regarding the collection, use, and sharing of personal information through the use of our website and services. By using LuxeLoom, you consent to the data practices described in this statement.
Collection of your Personal Information: In order to better provide you with the products and services offered on our site, LuxeLoom may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase LuxeLoom's products and services, we also collect billing and credit card information. This information is used to complete the purchase transaction.
Use of your Personal Information: LuxeLoom collects and uses your personal information to operate and deliver the services you have requested. LuxeLoom may also use your personally identifiable information to inform you of other products or services available from LuxeLoom and its affiliates.
Sharing Information with Third Parties: LuxeLoom does not sell, rent, or lease its customer lists to third parties. LuxeLoom may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to LuxeLoom, and they are required to maintain the confidentiality of your information.
Tracking User Behavior: LuxeLoom may keep track of the websites and pages our users visit within LuxeLoom, in order to determine what LuxeLoom services are the most popular. This data is used to deliver customized content and advertising within LuxeLoom to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information: Information about your computer hardware and software may be automatically collected by LuxeLoom. This information can include: your IP address, browser type, domain names, access times, and referring website addresses.
Security of your Personal Information: LuxeLoom secures your personal information from unauthorized access, use, or disclosure. LuxeLoom uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Children Under Thirteen: LuxeLoom does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Changes to this Statement: LuxeLoom reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page.
Contact Information: LuxeLoom welcomes your questions or comments regarding this Statement of Privacy. If you believe that LuxeLoom has not adhered to this Statement, please contact LuxeLoom.
Effective as of January 20, 2024.
4. Product Descriptions and Availability
At LuxeLoom, we strive to ensure that all product descriptions, images, and pricing are accurate and up-to-date. However, we cannot guarantee that all information is error-free. In cases where a product is listed with an incorrect price or with incorrect information due to an error, LuxeLoom reserves the right to refuse or cancel any orders placed for the product, whether or not the order has been confirmed and your credit card charged.
In the event that a product is mispriced, LuxeLoom may, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We make every effort to present the colors of our products as accurately as possible. However, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate.
Product availability is subject to change without notice. LuxeLoom reserves the right to discontinue any product at any time. If a product is not available after you have placed an order, we will notify you by email or through other contact information provided by you.
The inclusion of any products on LuxeLoom at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers, resellers, or distributors.
5. Pricing and Payment Terms
Pricing: Prices for our products are listed in U.S. dollars, if not stated otherwise, and are subject to change without notice. Applicable sales tax will be added during checkout.
Accepted Payment Methods: LuxeLoom accepts the following payment options for your convenience:
- PayPal
- Apple Pay
- Google Pay
- Klarna
- MasterCard
- Visa
- American Express
- Diners Club
- Discover
- Bancontact
- iDEAL
Payment Security: We ensure the security of your payment information through encryption. LuxeLoom does not store your credit card details after transaction completion.
Order Processing: Your payment will be processed immediately upon order placement. You will receive an email confirmation once your order is successfully processed.
Order Cancellation: Orders can be canceled if they have not been shipped. Once shipped, orders cannot be canceled, and our Returns and Refunds policy will apply.
By choosing to purchase from LuxeLoom, you agree to these payment terms and conditions.
6. Shipping and Delivery
As described in our terms for shipping and delivery.
7. Returns, Refunds and Cancellations
As described in our terms for shipping and delivery.
8. Limitation of Liability and Disclaimer of Warranties
LuxeLoom is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of its website or products. All products and services are provided "as is" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Indemnification
You agree to indemnify, defend, and hold harmless LuxeLoom, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Service or any activity related to your account (including negligent or wrongful conduct).
10. Force Majeure
LuxeLoom shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
11. Dispute Resolution and Governing Law
Any dispute related in any way to your visit to LuxeLoom or to products you purchase through LuxeLoom shall be arbitrated by state or federal court in Germany or the United States, as per LuxeLoom's choice, and you consent to exclusive jurisdiction and venue of such courts. The laws of the United States, without regard to principles of conflict laws, will govern these Terms of Service and any dispute of any sort that might arise between you and LuxeLoom.
12. Amendments to the ToS
LuxeLoom reserves the right to amend these Terms of Service at any time. All changes are effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms of Service means that you accept and agree to the changes.
13. Termination of Use
LuxeLoom may terminate or suspend your access to all or part of the website, without notice, for any conduct that LuxeLoom, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, LuxeLoom, or its affiliates.